This Returns and Refunds Policy shall be subject to the Vendor’s Policy for Returns and Refunds, who in return we advise that maintain a Return and Refund Policy.
All Transactions and purchases made on the site is final and ANGELS MARKETPLACE offers no return and exchange unless it can be clearly shown that the product shipped is defected. \
IMPORTANT CONDITIONS FOR RETURN
The product returned shall be inspected on its receipt. Please ensure that the following conditions are fulfilled before returning the product:
• The product shall be in unused and original condition;
• You shall inform about the return of the product to us within a period of 10 days;
• You shall not accept any open box deliveries;
• The return package shall include everything that arrived with the package when you made the purchase, including price tags, labels, original packing, freebies & accessories, invoices/warrantee cards and other documentation.
COVENANTS OF SELLER/VENDOR
A. Returns including all replacements/pickups are done free of cost.
B. In case, the item returned is damaged or defective or not as per the listing specifications, the refund of the entire amount including Shipping charges would be processed to your account within a period of 7-10 days.
C. Replacement is subject to availability of stock with the Seller. If possible, we will try to deliver the replacement while we pick-up or your drop-off the damaged/defective item. Further, in case, the Replacement is not available, the amount for the same shall be refunded back to your account.
D. In cases, the replacement cannot be arranged at the earliest, we ensure the pickup at the earliest and make sure that the replacement is sent by the vendor of the Product as soon as possible.
E. In cases, where a pickup cannot be arranged by us due to logistics constraints in certain areas, you can ship the product through any courier agency.
F. Returns are subject to the Seller's return policy. Returns are covered by the 10-day Replacement Guarantee for all Vendor’s on ANGELS MARKETPLACE for readymade products other than made-to-order or customized goods
SITUATIONS WHERE VENDOR/SELLER WILL NOT SUPPORT RETURNS
A. If return request is made outside the specified time frame i.e. after a period of 10 days;
B. If anything goes missing from the package you've received including price tags, labels, original packing, freebies and accessories etc.;
C. If the product is damaged due to misuse;
D. If the products are Custom made by the Vendor on special demand by the buyer;
E. If any product that has been used or its durables have been installed on your site;
F. If it is found that certain products with tampered or missing parts or serial numbers;
G. If it is found that you have accepted an open box delivery, no request for return would be processed.
H. If it includes certain products that can’t be returned due to health and hygiene matters.