Sometimes, Arlo cameras might go offline because of network troubles or other reasons. If your camera shows a message like "Please check if the camera is connected to the internet or network," here's what you can do to fix it:
Check Battery and Power: First, make sure your camera's battery isn't empty. If it is, plug in the charging cord to recharge it. Once charged, your camera should start working again.
Smart Hub Check: If your cameras are linked to a smart hub, see if the hub is on and connected to the internet. If not, try removing and adding the hub back. Then, sync your cameras again.
WiFi Connection: If your cameras use WiFi directly, make sure your WiFi is working. Also, keep the cameras not too far from the WiFi router or hub – around 90 meters is good. Things like walls and ceilings can block the signal, so be careful.
Good Camera Spot: Put your cameras where they can "see" well. Walls and stuff like that can make the connection weak. So, put them not too far away and where there's nothing blocking them.
If you're stuck and can't get your Arlo camera online again, don't worry. Just call our experts at +1-888-840-0059 for help. They'll give you simple steps to fix the problem and get your Arlo Camera working again.
Getting your Arlo camera back online is easy with our help. Call us at Toll-free: +1-888-840-0059 and we'll guide you to fix the issue and have your Arlo Camera online again without any trouble.
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